Bought 2 WCs with cisterns that were supposed to i...

Bought 2 WCs with cisterns that were supposed to include ceramic handles. The ceramic handles never came in the packages sent and when I pointed this out all Ergonomic could say was that you had signed for delivery and I would have to pay extra if I still want them. Like you really have time to check what is in the boxes when the delivery guy is stood waiting for a signature