Horrible!!! I'm sure the work they do is great fo...

Horrible!!! I'm sure the work they do is great for others. Trying to assist them is a nightmare. I was on hold for 1 1/2 hours, caller number 12. As soon as they picked up the call disconnected. Now, when I call back I"m caller 23 which will take well over 2 hours. They make it very difficult to help others working through them.