Inna Obolsky

Review of V. Sattui Winery

Made a reservation for wine tasting on 6/20/20. No...

Made a reservation for wine tasting on 6/20/20. No exclusive host for wine tasting with $30 per person fee.... had to wait, but overall Ok experience. After purchasing 3 cases of wine, we were informed that we could grab some food from the deli and have a picnic outside. The table opened up and we grabbed. Extremely rude outdoor hostess came by and said that we had to check in with her first and that other people were already waiting. We literally had 10 min for picnic due to another tasting appointment at a different place. Some other guests invited us to join their table. While the table we originally picked remained empty entire time. The hostess suggested we speak to a manager who never showed up. On the way out I confronted the hostess and mentioned that this is not the customer service I expected especially after the purchase we just made and she said all people spend a lot of money here . She finally called the manager who didn t offer an apology or anything constructive, but rather contradicted me by saying the hostess is really nice . Net, net - they have A LOT to learn about customer service, not to mention completely ruined experience. Don t think I am ever coming back.