I called yesterday to order a cake. They said they...

I called yesterday to order a cake. They said they had a 6 inch lemon raspberry cake available. They asked me to pay over the phone which I did. An inscription was given. She gave specific instructions saying it would be in the locker. My cousin went there today at the scheduled pick up time, they sold the cake to the lady Infront of her. Made her wait 20 minutes. Then offered to replace it with a coconut cake which someone in the immediate family is allergic to. Horrible experience. Totally unreliable for birthday cakes