Sarah Harris

Review of The Painting Company of Atlant...

We had a less-than-stellar experience with this co...

We had a less-than-stellar experience with this company. Bottom line is - best I can tell, your success is entirely dependent upon which crew is assigned to do your work. If you want to read our full experience: We scheduled interior painting (walls, trim, ceilings) in our 2 upstairs bathrooms for Monday since we had a handyman coming out to install lights Wednesday morning. Got a confirmation Sunday night that our painters would be arriving between 8-9am Monday and it would be a 1-day project. Monday at 8:20am (after getting up early to prepare and putting our dog in daycare), I get a call saying they aren't coming due to a conflict with another project. We got a call later in the day, saying they COULD come and start that afternoon. They arrived at 2:30 and worked for a few hours. Left my master bath a mess (some of which was to be expected - but there were also drips of pee on my toilet and floor). Tuesday, they didn't arrive until 10am then left a couple hours later for lunch. Around 3pm, I'm asking our project manager where the crew is. She tells me the painter isn't answering his phone. Then, says he got a flat tire and is fixing it. Next, I'm told he's getting towed to a shop - all while being assured he's still coming back. Finally, I get a text saying he's on his way back, followed by a call saying he is NOT coming back. My husband and I were furious and asked for a manager or supervisor to call. We spoke with someone named Cody. He was VERY nice and apologetic, offered to give us a discount on the services, and assured me that his guys, although they have to come back a THIRD day, will get out of the way and let our handyman work when he arrives Wednesday. While I am on the phone with Cody, a painter just walks into my house - at 5pm - after I was told he wasn't returning. I told Cody I would like for him to just finish painting around the light fixtures to ensure they have proper time to dry before new lighting is installed the following day. He agrees. When I go upstairs after the painter leaves, I found no painting was done around the light fixtures, and a toilet full of pee (with the seat left up/open). Was once again told they would arrive between 8-9 the next morning, and be done by 1pm. They did not show up until 9:30 on Wednesday (now a third day of putting the dog in daycare) and "finished" around 2pm (thankfully, our amazing handyman agreed to come later in the day to install our lights). The work was sloppy in places. There are clumps of putty still on my walls from repair work - just painted over. Some bubbles from old leaks in the drywall weren't sanded/filled properly (I can still see the bubbles through the new paint). There is paint on my windows, vanity edges, paint drips, and few crisp/clean lines where walls meet ceiling and trim meets floor. I spoke to a woman named Cindy who collected our final payment - she was super nice and apologetic, told me they would be more than happy to have a completely different crew come out and clean up the sloppy places in our bathrooms. I am still on the fence about whether I want to allow them to come back - although I am very appreciative of the offer given our experience.