Sandy Mertz

Review of Railey Realty and Deep Creek L...

Just rented Anglers Cove for 5 days over Christmas...

Just rented Anglers Cove for 5 days over Christmas week. Was the worst rental experience my husband and I have had. We have rented outside of this area for many years but first time with a rental company and not sure we d do it again. Got a call from company 30 min before scheduled arrival saying there was no heat and (said someone already been there and just ran to get a part) there was a leak in the roof but felt it wouldn t be a problem going forward. We had just driven 4 1/2 hours to get there. This was a 4 bedroom 3 bath home on the lake and the most expensive rental ever for us. The rental co did give us a coupon for local pizza restaurant for our trouble. House was 45 degrees on arrival, a pot on the wet sofa to catch drips, no dry wood or kindling to warm house, tv cable not working and no rental info book with how to work anything(that s never happened in 2 years of renting). When service guy arrived he said he d not been to this house yet and didn t know what problem was. (Lie #1from rental co). On calling rental co with complaints I was told he would have someone call us tomorrow to follow up. (Lie #2). Never happened. Not even in the next 5 days. He did give us an emergency # to call if heater didn t get fixed. I asked if there was anyway to get more blankets or dry firewood to warm house and they said no. HVAC serviceman said there was 3 days of no power from ice storm and blower on heater was broken. By about 7p he had it fixed and it took 3-4 hours to warm up house. Wet sofa dried after 24 hours and we had a fine remainder of vacation. Did take a lot of our time trying to figure things out without any direction which added to our frustration. Beware of customer service with this company! Won t deal with them again.