If I could give zero stars that would be a highlig...

If I could give zero stars that would be a highlight in my day! I visited Richmond BMW back in Nov in regards to my door not opening periodically. The care is under warranty. The service person told me they could find no faults and therefore did nothing as they would have to justify to BMW why they spend $1500 to replace door locks. I left there with no paperwork whatsoever. I have owned BMW since 1999 and never have I left a dealer after service with no paperwork indicating what work was perform. I called back and he told me they don't print paperwork out, but I could come back the next day and he would. While discussing my car with me engaged in a full conversation a white gentleman walks up and interrupts and asks about his car. Instead of the service person asking him to wait, he got up, not saying excuse me, walked away to discuss the other person's concerns. When he returns I mentioned "wasn't that quite rude" . He laughs it off. I didn't see what was funny. The door locked continues to malfunction and I called Richmond BMW. Lo and behold they are owned by same owner and that would be you Asbury. This experience was beyond me. You call and call to no answer. I'm speaking multiple times. Finally got through to Paul and he took my concerns and number and promised that the loan car coordinator would contact me by 9 a.m. the next morning. He would keep my car until it malfunctions and I could keep the loaner until it does and is repaired. Well I'm still waiting for that call and it's been about a month. I called BMW corporate on 2/19 and filed a formal complaint. They called me back on 2/22 and indicated the dealer had been contacted and were to reach out to me. Well it is now 3/1 and no call. I'm driving to Northern VA on tomorrow, 100 miles back to hometown to get my car serviced. Up north you are treated with respect and your money spends just like it does in the dirty south no matter what color you are. After reading and reading and reading the numerous complaints I could not resist in adding my to the list knowing nothing will be done as I would not trust any of the mechanics touching my car now to intentionally do harm and claim it was already broken. I will buy another BMW one day as I've driven one since 1999 and this is the 4th one and will drive 100 miles north again to purchase! Richmond or Midlothian BMW will never get a dime of my money! I will spread the word to anyone that will listen. Your service people are racist and you need to check them before they loose all your business. Not that you care as you are filthy rich and could care less about the little people, your customers that made you rich! Think about it.