As many have stated, this shop has probably one of...

As many have stated, this shop has probably one of the largest selections of dresses in Indianapolis, but truly needs to work on customer service, particularly the shop manager.

My particular associate was a sweet girl but a bit pushy in trying to get me to purchase the dress the day of my appointment, so that "I could get 10% off." I ultimately did purchase the dress the day of, but more so because I wanted to, as they didn't know I already had a 10% discount from my engagement ring jeweler. Them not having this information made the push to purchase even more obvious. At one point during my appointment, the manager came over to discuss some alterations I wanted done to my dress. I felt as though she was not a good listener (which proved even more true after this day). She was so busy proving what an expert she was and so busy telling me what I couldn't do, she often times made comments before I was even able to get my words out.

The worst part of my experience came after I purchased my dress. I purchased my dress on April 9, 2017. When I left I was given a folder with my receipt, a business card, and an alterations handout. I was not given any information on when my dress would arrive, and silly me for not asking. Not long after purchasing my dress, I got a voicemail from the associate I'd worked with telling me something I wanted removed from the dress couldn't be. No big deal there. However, it wasn't until just shy of a month later (after I sent an e-mail inquiry), that I received a message from the manager telling me my dress was not scheduled to arrive until August or September (I have an Oct wedding that I was upfront at my appointment about). I sent an e-mail voicing my extreme frustration but did not hear back, so I called. This was when things went south.

Once again, the manager proved what a poor listener she was and how being right was more important to her than good customer service. I will not go into every detail but my conversation with her was some of the worst customer service I've ever gotten. Had she just listened and tried to solve the problem in the beginning this review would be very different. Instead, she chose to argue with me and not fix the problem until the very end. I wanted her to know that I felt the shop needs to be more upfront with customers on how long it can take for their dress to arrive. Instead of her accepting this, she chose to argue about the industry standard and how I should have googled how long dresses take to arrive. Is that my job? I don't believe so. It's the shops job to tell me and every customer that comes through that door. Secondly, while there may be an industry standard I went to multiple shops that ensured me my dress would arrive 2-3 months after my order date opposed to Marie Gabriel's 4-5 months.

During our conversation, I discovered there was an option to rush the dress. This was never mentioned to me. Instead, she said they don't like for customers to spend the extra money when a dress arriving a month or so before the wedding is ideal, so your alterations can occur when you're closest to your wedding weight. This was even more frustrating, as this business takes it upon themselves to assume when is an ideal time for a bride to receive her dress and makes the assumption that every brides plans to lose weight before her wedding.

Myself and the manager went back and forth for about 10 minutes, her talking while I was talking and trying to prove a point. Finally, in the last 3 minutes she offered to see if they could rush my dress at no charge. And this is why I am most disappointed. Instead of becoming argumentative and trying to prove a point to me about what I should have known, this is what this manager should have done from the beginning. She should have immediately apologized and said she is sorry that they were not upfront with me about how long my dress would take and that they are sorry for not offering me the option to rush my dress and that they will do better. It could have been that simple. Admit your faults, fix it and move on.