At arrival we entered our room: it was beautiful, ...

At arrival we entered our room: it was beautiful, perfect size, perfect position perfect light and temperature. But the blinders were slide out of trail, so we called the reception and after the handyman came up to verify the problem they moved us to another room. This was terribly hot, dark in a bad position, without the air conditioning (!), missing nightstand and probably some other flaws . We went to ask for another room, mainly because of the air conditioning: we found out many others had the same problem. The only other options they could offer us was a double room, so I spent my staying in Monterey with my partner sleeping in separate beds... the hotel itself is very sweet and the location is beautiful. But all those issues were too much to handle, and the staff was acting like the issue they caused was nothing much, they were not able to offer us a real solution not a refunding. I will try some other place for the next time I will be in Monterey!