Donald W Maney Jr

Review of Meyers Vacation Rentals

--The below is a recap of my response to the surve...

--The below is a recap of my response to the survey which Meyer Vacation Rentals provided after we checked out.--
My families first impression when we walked in the Seaside Beach & Racquet Club room 1111 under reservation number 2118963 was this place is filthy dirty like it had not been cleaned in months! The floors were absolutely horrible, sticky with sand all over. Within an hour, we left and went to Walmart to purchase all cleaning supplies and rather than enjoying ourselves, WE CLEANED.
Once the floors were done and cleaned by my wife & I, I went to take a shower. The shower curtain had mold at the bottom. Mostly all of the eye holes for the rings at the top were broken. As soon as I opened the shower curtain, it fell (two pieces) on to my head. I looked and the broken shower curtain rod was held together using electrical tape. The tub was so filthy feeling that every shower I took, I left shower shoes on.
After the shower, I walked to look out of the back sliding doors. The curtains were so dirty, there was what appeared to be black mold. FILTHY! When I slid the curtain, to my surprise, this curtain rod was also broken and held together using electrical tape.
When closing the sliding doors, I looked on the ground and there was nothing but ants all over the floor. I had to leave and go back to the store for bug spray to handle the now another problem, ANTS.
The following morning we attempted to make breakfast. Every single dish, fork, knife, spoon, utensil was dirty like it was not cleaned in weeks. My wife washed everything in the "condo". By this time, we went to use the coffee pot. Low and behold, old coffee grinds with actual mold growing in the coffee pot.
This "condo" should be condemned or at the very least it should be better managed and cleaned.
My wife, myself and 2 kids have had enough and did not even want to stay any longer in such a horribly maintained glorified apartment.
I called to Meyer Vacation rentals on 7/27 at approximately 1330 and complained about everything listed above. I spoke with a representative by the name of Brittany. She seemed to be concerned for my complaints and promised to have someone come straight away to correct all deficiencies listed. Including replacing the coffee pot. NOT ONE PERSON FROM MEYER VACATION RENTALS CALLED AS A FOLLOW UP NOR SHOWED UP TO THE "CONDO" AS AGREED. In conversation with Brittany, it was also discussed that a refund of at least all cleaning fee's / dues and possibly further reimbursement / compensation for our families horrible stay.
It was so bad that when our friends came to visit us, their first initial response was, "This place is a dump and cannot believe you are staying here!"
If you are the property "management" and a customer complains with legitimate concern especially when those complaints are also regarding health and welfare of tenants, those complaints should be taken seriously and actions should be taken!
There is absolutely NOTHING about Seaside Beach & Racquet Club room 1111 that we liked or enjoyed. I would not recommend this unit being rented out until a complete over-haul / renovation and especially CLEANING takes place.
As the paying customer, WE should not tell the property manager &/or Owner how they should run, operate or manage their property. You can refer to my initial comments as to what my suggestions are for improvements.
We were contacted about the room being available the day prior and offered it to us at a discounted rate. After walking into this disgrace and filthy place, I would have rather never agreed to the extra night. I would not have considered even staying at the Seaside Beach & Racquet Club room 1111!! I would have gladly spent my money at the Days Inn or Motel 6!
$1,600++ later, Me and my family are beyond frustrated, disappointed and feel like we were robbed of what was supposed to be a great family vacation.