Jack Smith

Review of Karl Chevrolet Inc.

I recently had someone back into my car in a parki...

I recently had someone back into my car in a parking lot. After looking around and asking around I decided to take my car to Karl's collision center.I am very meticulous with my car so finding the right shop was a big deal for me. People had told me that Karl's would be a bit more expensive than other collision centers but they would do the best job. The insurance company of the person who hit me was paying for the service. His insurance company had their own estimator come out to determine what needed to be repaired. This included repainting the entire bumper cover, hood, and partially painting the fender. The headlight had to be replaced as well. My car had some rock chips in those areas and Karl's told me that in order to get those fixed I would have to pay $250 or else they would just spray over the chips in the hood. Spraying over the hood would leave bumps all over the repainted area and would look bad. I had no problem paying this since I had been told that Karl's would do the best job. Unfortunately this was not the case. Karl's called me about a week later saying my car was complete. When I went to get my car, the headlights were misaligned (the one they replaced was much further out and lower than the other) and the edges of the back of the hood looked really rough. I sent the car back The estimator from Karl's called me up the next day and stated that the hood had been like that before they worked on it and they weren't required to fix it. I explained that it had not been like that before and the insurance company and I were paying for the entire hood to be done. The estimator then told me that they had just painted over the already existing clear coat on the car. Previously he had told me that in order for the paint to stick you had to remove the existing clear coat. Once I told him this he said they would fix it. When I came to pick up the car again the headlight had been fixed but the edge of the hood did not look perfect. I decided I would live with this and if they didn't fix it the first time they wouldn't the second. The other problem I found is that the bumper right next to the headlamp had clumps of paint. Previously it was hidden by the low headlight. I brought this up to the estimator and once again he said it was like that before they had it and that it was "flash" from the mold used to create the bumper. This was not true. The estimator brought up how he did not want to fix it since it would cost them 800 dollars to fix the problem (the bumper would have to be completely repainted). It was not my fault that they did not do it right the first time.

After 2 weeks I finally got my car back in what was supposed to take less than a week. Never once did anyone apologize for the mistakes that were made and instead I was always told that my car was like that from the start. Karl's did not want to own up to their mistakes. The estimator and the receptionists were extremely rude and disrespectful to me once I brought up any problems with my car.

I would never recommend Karl's to anyone after my disastrous time with them. I feel very fortunate that the insurance company was paying for a majority of the service because, if not, I question if Karl's would have fixed any of the errors they made.

Bottom line: Karl's Collision Center lacks integrity, honesty, and any form of customer service.