Alan Rickman

Review of Hollywood Downtowner Inn

Nice place but after I tried to check in with my r...

Nice place but after I tried to check in with my reservation I explained the desk clerk that I have a digital copy of my DL on my phone and said since you're going to make a photocopy of it I can make the copy for you and send it over she replied she has to have the actual card and I said I'm obviously going to pay for the room with my debit card and the room had been paid for and that I was going to have a hard time getting a refund etc but she wouldn't budge and I had to call another cab and spend the night at my friend's place I think this is unacceptable I'm still trying to get a refund I worked as a concierge and every person I dealt with was so on an individual basis