The food was good, but the service was slow and I ...

The food was good, but the service was slow and I stood there while a to go order was being made without bring acknowledged. I ordered a burrito but wanted to use utensils as it gets sloppy sometimes. I was told they would have to charge me for the bowl. I think the company could afford to give me a bowl. Instead I was given styrofoam which utensils go right through that. Just interesting.