Chad Hunstad

Review of Lake Norman Chrysler Jeep Dodg...

Jay Tarlowe, the "Customer Loyalty Manager", along...

Jay Tarlowe, the "Customer Loyalty Manager", along with the finance ppl worked together to make my experience as bad as it could possibly be. I visited the dealership as I wanted to buy a new Jeep Wrangler. Jay took me directly to one of the many jeeps on the lot and that is the only Wrangler he tried to sell me. They jerked me around for hours. They straight up lied to me while I was at another dealership, just to get me to come back which took me an hour to drive and then I had to wait for 30 mins. Jay had told me on the phone that he could drop the price $500 as I asked and that he would match the financing rate of the other dealership. When Jay finally got time for me, he presented to me a higher sales price than he did in my previous visit and informed me that he wouldn't be able to match the rate. He had also assured me that we would be able to get the deal done so that I could drive the jeep home that night, but once we were face to face he said that financing wouldn't be able to get it done even tho a guy from behind the financing desk came over and was telling me "how good of a deal it was". As I calmed myself and softly explained that he had completely lied to me and wasted 2 hours of my time, they both had a big smile on their face and Jay even started laughing. I bought from Keffer and had a great experience. Heather at Keffer genuinely cared and helped me with everything I asked and more.