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Elizabeth Vu

4 years ago

They were great initially about taking off any of ...

They were great initially about taking off any of my old issues that were already closed, however they dispute things in increments of 3 or 4 at a time. I wish they would submit all of them at once so the lead time on response from the debt collection companies wouldn't be staggered. It seems to prolong the process. When they do challenge a charge, the collection companies send back the letters to me stating that the debt is no longer with them. There is no process in place to capture this and send it over to Lexington so they can take the next step. So sometimes things to get stuck in this cycle of redundant submissions. I've been with them over 2 years now and my credit score looks better on Experian, Transunion etc, I definitely give them credit for that but when I attempted to purchase a home it seems my FICO score was not impacted. That's what mortgage lenders really look at so it was difficult for me to purchase a home still. That was my whole purpose of getting their help was to increase my score so that I could purchase a home. Also, during my time with them I had a credit card put a judgment against me that I haven't had for more than 7 years, for being a law firm I had for over a year at the time. They said they could do nothing and I would have to hair another firm that would deal with it directly. That to me was very disappointing and upsetting that I had to put out another grand to hire someone else to deal with the judgment when I had them in place already to deal with my credit problems at the time.

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