Craig Denton

Review of Sangallo Palace Hotel

We know that times are very difficult at the momen...

We know that times are very difficult at the moment for all travel business. The San Gallo Palace in Florence is doing all that it can to keep clients monies when they fully know that they will not be open for incoming tourists. In fact, the country is not open for incoming tourists.

We have been told that the reason for the San Gallo Palace are unable to refund our group booking starting the week commencing 25th of May 2020 are, in no particular order:

i. The hotel is closed and a refund may be possible when they reopen in September. (They are currently taking bookings from the 1st of July)
ii. They are unable to offer a refund as they are in financial trouble.
iii. Only a voucher can be issued for a refund to be used in the next 12 months (we wont be dealing with the hotel in the future regardless so, a pointless gesture)
iv. The Italian Government are not allowing any companies to refund (other hotels that we deal with have already refunded us)

All of the above just seem a way to not do the right thing and to make some easy money while everyone is unable to travel to Italy.

My advice for any traveller heading to Florence and considering a stay in this hotel would be to avoid them. Hopefully another lockdown doesn t happen, but if you are booked and then unable to travel, they will pocket your money without a second thought.

The city has many others to choose from that do run their business correctly and that do care about their clients.