Geoff Lovell

Review of Garmin Australasia

Extremely poor customer service. Bought a faulty ...

Extremely poor customer service. Bought a faulty Garmin Fenix 5S - heartrate all over the place. Gave me more hoops to jump through than a circus to return, but I jumped through them all. They then gave me a case number and from then on, ignored every email for nearly 2 weeks. Not good enough for a watch that cost nearly $1,000.

In the end, took back to JB HiFi who agreed there was a problem and refunded in less than 5 minutes.

Knowing now how they treat their customers if you unfortunately get a dud will prevent me from buying or recommending a Garmin product again. Sorry guys, but you just can't treat people who give you their money like that. No matter how big you are.