Review of The Centrella Inn

3 years ago

Pros

Pros
The location of this place is what you are paying for. It is close to Lover's point and within walking distance of restaurants and shops. The decor is nice and everything is clean. The linens and pillows are soft, shining white, and cozy. The scones were delightful. They were fresh, buttery, flaky, and melt in your mouth. There are free snacks and wine in the evening. The lobby is a lovely place to read a book. They gave us a coupon for a free appetizer at the Beach House restaurant, which was very nice.

Cons
The staff are not very warm or friendly. Between check-in and breakfast I didn't see a smile once. We arrived on time for our scheduled check-in at 3 pm and had to wait for 30 minutes before our room was finished being cleaned.

The rooms are overpriced for their size. There was an antique closet, but no place to sit to write or use a laptop. There was barely enough room for our suitcases. The only place to put them was in line to the bathroom, so we had to hop over them to use the facilities.

The breakfast was disappointing. They say that it is "made to order," but my oatmeal looked and tasted like instant oats. It was supposed to come with fresh berries. What I received was a tablespoon of blackberries that looked like they were frozen and had been defrosted. The oatmeal itself was watery. The coffee was in a dispenser, not very hot, and it ran out. When I asked the server for more he delayed and never got around to filling up the thermos.

The evening snack consisted of olives (that tasted like the jar they likely came from), premade hummus, and premade artichoke dip. The hummus had no flavor. The dip looked like it was mostly sour cream with very little spinach or artichokes.

The website makes it seem like you can get spa services in your room, which is misleading. The inn will schedule a massage for you ahead of time with a local business. I called two days before checking in and asked for a massage, but the receptionist acted inconvenienced and asked me to call the spa myself to make a reservation. I booked this room as a gift for my husband's birthday and wanted to make it special, but we ended up not getting massages because we got busy with our vacation, and the inn never followed up on the spa services.

In all, it feels like this inn inflates the price of their rooms with amenities like snacks and "made to order" breakfast. If you want a homey cozy environment with welcoming hosts I would go somewhere else.