Nathalie Grolimund Review of Adlon Berlin Kempinski
Had high expectations for a day at the spa/pool an...
Had high expectations for a day at the spa/pool and lunch at the restaurant (I actually review 5star hotels/palaces around the world for a living) but this was very disappointing. The staff is very nice and mean well so that would be a + but they are just not at the level of a 5* hotel. Everything was wrong about lunch (wrong dressing on salad after I specifically asked for just oil, got a big piece of mean after mentioning I'm vegan, waited 10 min for check after I said I'm late, a piece of salad felt on the floor and no one picked it up so it just stayed there the whole time, anyway food is really mediocre too...) In the end I can see the manager was very sorry about my experience so no one is to blame except HR maybe? Or the poor training..? Then the pool is quite loud because I think the clientele is not one of a luxury hotel. Or maybe luxury means something else in Germany? There was a baby the whole time also, crying.. However it is an overall bad experience despite the fact I actually wanted a relaxing day.
Last but not least, the body treatment and overall was extremely expensive and not as good as what you usually get in a luxury hotel. Kempinski is an old brand and they should renew their management, HR, and marketing. Some hotels do so well, if Kempinksi Adlon stay at this level, their image won't stay luxurious for long.. Although they obviously don't care about their image... If anyone at management level reads this, maybe you should meditate on this.
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