Review of First Service Residential - SAMLARC

3 years ago

JUST PAY YOU CANNOT WIN.

JUST PAY YOU CANNOT WIN.

I paid my association dues, but the amount was credited to the wrong account. I called in to verify on the 15th of this month. I was told that the money was transferred to the correct account, but it looks like it was transferred after the 15ht. So I got a late fee per their statement.

Just got off the phone with First Service Customer Care in Florida. She said that I shouldn't have to pay the late fee, but she would put in a request with the board. But if I pay only this month's dues, I will owe the amount of the late fee on the 15th if the request to wave the late fees is not approved and processed before the 15th.

So I will owe late fees on the late fees, additionally they now charge a new Processing fee. I guess this money goes to FSR and not the association. Just noticed it on the bill:
"Please note should your account become more than 60 days past due a $75.00 processing fee will be charged." (Noted)

My Suggestions for those of us who purchased a home managed by FSR:

* Always pay by paper check, and write your address on the memo line. That way you have proof.
*Call in to check on the status of your account. If they make a mistake, or you don't know about the charges you are still responsible. I would suggest you pay on the first and call in around the 8th of the month so you can mail them another check before the 15th.