Was recommended to us and was considering for a fa...

Was recommended to us and was considering for a family member. Called admissions once and it was pretty negative experience - not empathetic or engaging when asking questions about program and daily schedules etc. Referrer told me to try again a week later and was same experience, so had no interest in pursuing care for family member there. Can t speak on the actual facility, but when going through admissions process seeking care it s an extremely stressful time and this was one of the least desirable experiences on phone.