Jack Kim

Review of Wilton

The Landmark Property Services, Inc. & Wilton Prop...

The Landmark Property Services, Inc. & Wilton Property Management Company, are not receptive to residential apartment tenants, nor empathetic towards tenants. They have some unfair tenant policies, most likely violating tenants rights and protections. It's purely business to them; including and especially with the residential apartment rental office, they try to nickel and dime you on every billable aspect of your apartment; including costs for maintenance and upkeep of the apartment properties that they, or the property owner is supposed to be responsible for, not the tenant. Unresponsive rental office staff that takes days to respond, sometimes not responding at all. Management does not want to have anything to do with their clients, they do not want to be bothered with apartment tenants concerns if you do choose to contact them directly, and relegate it to lower position staff.
One of the few efficient aspects of this Company is the Maintenance Department; in emergencies, such as water pipe breaks, mold growing in the apartment crawl space, or A/C repairs, they respond immediately, within a few hours; which is also dependent on the maintenance problem that requires attention. Quickest has been 45 minutes, longest has been 3 days.
Many bad/negative reviews from other current and former tenants too. The Townhouse Style apartment next door from my unit, has been vacant for at least several months now because, no persons wants to rent from this Company, due to their poor reputation, poor treatment of many current and former tenants, and rising inflated costs for their residential apartment rentals, when compared to apartments elsewhere from other Companies. They also seem to be indifferent towards minority renters/tenants; they're condescending to minority Americans. They will raise your rent significantly without justification, every year; including towards disabled Senior Citizens and U.S. Military Veterans, living from fixed incomes such as retirement pension and/or Social Security Benefits. This Company will probably bilk you dry until you're homeless.
Also, this Company is vindictive. If you complain about your rights and protections as a tenant being violated, they will try to make things difficult by making your life uncomfortable. The only way they will back off, is if you have your attorney become involved, or file a complaint with the local housing authority.
Furthermore, if you are an apartment tenant, they will invade your privacy by entering your apartment under the excuse of, "routine maintenance", while you are not present inside the apartment; you won't be notified until you return and find a note on your table stating that the maintenance crew was there doing some arbitrary task, like "replacing ice trays".