Normally when I travel, I try to choose restaurant...

Normally when I travel, I try to choose restaurants that are not available to me in my hometown, but I made an exception to get a milkshake at this Chick Fil A Dwarf House, given it is located near the original location and where Truett Cathy got his start. I used the app to order a shake and did curbside pickup, but after 15 minutes, I did not receive my order and ended up leaving.

I know this is rare for CFA given every visit I have had to other locations throughout America have been professional, efficient, and usually with few problems (except for long lines which are usually handled efficiently), but this was a bit disappointing given the flagship nature of this location.