Original review: I have had my car in for service ...

Original review: I have had my car in for service on two recent occasions and both were pretty darn smooth.

First visit was due to my electric/hydraulic power steering cutting out on my 2007 3. I told them when it would happen and they diagnosed and replaced a failing battery and that everything else was healthy in under 3 hours.

The next visit was for a bit of rehab for my driveline, mainly: new axles, clutch, flywheel, and installation of a used low-mileage transmission (I have a manual with 160k on it and a neglectful previous owner). All work was completed in 3 days and was 99% correct. One small oversight in my list of work but otherwise perfect.

One of my parts failed and required a re-visit and replacement of both passenger size axles (again, only because of a supplier snafu about whether the parts were OEM or aftermarket). The repair took a tad longer than expected due to parts backorder. Discovered my car was returned to me with bent and dragging brake disc shield (quick fix) and a newly cut ball joint boot (not quick fix). Pearson is remedying the situation on their dime at a dealer local to me, but not providing any sort of replacement vehicle/loaner in the meantime, at great inconvenience to my wife, whos car we now have to share). It's now been two weeks and I do not have my car back. I understand that stuff happens, but when two things like this are missed, one audible and one visible clearly from outside the car, my confidence is wavering.