ELISABETTA FRANCO

Review of Fiat Automóveis S/A

We ordered the car in July by setting a price and ...

We ordered the car in July by setting a price and choosing to pay in cash by choosing to scrape our old car. After 2 interviews with the one considered to be the best seller and therefore everything written in black and white and after being continuously pressured to buy with financing, which we obviously did not accept, November arrives and the car has not yet arrived. We call to find out if they have any idea when it might arrive, but during this phone call we are told that he no longer intends to collect our car because we had no intention of financing and consequently modifies the contract excluding scrapping. But it doesn't end there. tomorrow we are told by SMS that we have to add another 2000 euros because he was wrong. Obviously we did not accept and therefore we had the contract canceled after 4 months of waiting. In many years of experience in buying cars, we have not seen any dealer, not only take back their word, but deny a written and signed contract. ... Now we have been without a car for 4 months and we will have to wait another 2 as we buy it from somewhere else. We were forced to put the star otherwise it would not allow us to publish.