aaron clark

Review of Eastland Suites Hotel & Confer...

The hotel called me the night before my reservatio...

The hotel called me the night before my reservation to tell me that my room was no longer available. I made the reservation 5 months in advance. They offered a discounted rate on another room which wasn't really a discount because it was the same price if I had reserved it instead of reserving the room that I actually did. They waited until the last minutes so I would have to take thier room instead of finding another hotel. Very poor customer service. I will never stay with this place again and also advise my family in the area that works with a lot of the major businesses not to use this hotel.