Jacob Gonzalez

Review of Star one credit union

I recently refinanced my home with Star One and it...

I recently refinanced my home with Star One and it was by far the most painful experience. They sat on my application with no movement for 2 weeks, their software for the application portal was extremely dated and buggy. I was not treated like a customer or a member, more like a borrower. I was always left in the dark on the process and handed off from loan officer to loan officer without being notified. The entire process took 3 months.