Patrick Hall

Review of Penrose Healthcare System, Col...

Most uncaring and abusive experience. Come to the...

Most uncaring and abusive experience. Come to the ER in kidney stone pain and made to wait over 3 hours. Informed multiple times that I have PSTD from the medical field. Totally ignored and instead the security company bullied me and discriminated against me a patient in pain. They kicked me off property while holding my mom against her will. An 88 yo and abused her. By telling her I had left on my own abandoning her. When I was kicked off the property I was already leaving on my own with my mom. The security company even placed my mom in a car with a drunk driver. All this after they tried to solicit me to come back for care they did not even have lab results after 3 hours. This occurred on Feb 23rd 2018. Thus, it is apparent my mom and I were safer with the drunk driver. Who got my mom home and me to memorial hospital where there was no trouble and well cared for. 8.5 kidney stone removed 5 days later

Neither the patient representative or the security company could make a formal apology. Just brushed me off while pursuing their efforts to falsely accuse me of abuse to my mom. As for profit hospital it is apparent to me the money is more important than the care of patients.