Natalie Johnson

Review of Star one credit union

If I could give them 0 stars then I would. I had t...

If I could give them 0 stars then I would. I had to file chapter 7 but settled with Star One and paid in full almost immediately. Since then, Star One has reported my auto loan with them as discharged (it was not included ever) even though I have never been late and even have made double payments, cut off my bank statements (they decided to just quit sending them), deleted all my past eStatements to everything and cut off my online access to my accounts. When I asked for this to be fixed they were, in short, uncooperative and simply said no. I filed a complaint with the BBB. I got a call the next day and they restored my online access, but of course there are no transactions showing for my auto loan after my chapter 7 filing. Star One decided to include my auto loan in my bankruptcy all on their own. I love credit unions. I do not recommend Star One. They are not human beings and appear to like staying behind the red tape.