Harry Samuel Review of The Asbury Group
How to review a business who employees are liars, ...
How to review a business who employees are liars, and an Executive General Manager, Jerry Howell who is nasty to customers.
Long story short, a little lie got the sale, but created a problem with the State Motor Vehicle office. The little lie snowballed into a fine, and two trips to the dreaded Tax Office, always good to spend a few hours waiting in a government office, for the dealers lie, and mistake. I rather go to the dentist. When I went to the dealer for help straightening out THEIR LITTLE LIE, I got a nasty General Manager Jerry Howell, who made it clear, THEY GOT THE SALE, now don't both him.
I will never buy from a dealer owned by Asbury Automotive again, they own many dealerships, every brand, in many states. AND employee liars, and after the sale very nasty people.
Now in addition to researching what car to buy, I will research who owns the dealership, and read every negative review about the parent company, the dealership, AND the MANUFACTURE.
All I know is I drove in with one car, drove out with my brand new car, and the DEALER did not do the paperwork correctly, and the State was not happy.
NISSAN NORTH AMERICA, tells me they can't help me, it is up the the INDEPENDANT dealer. NISSAN NORTH AMERICA, according to them, has NOTHING to do with NISSAN DEALERS. Dealerships are independent of the MANUFACTURE, and if THEIR dealer LIES, and does simple paperwork wrong they don't care.
I owned three NISSANS, still driving two, and WILL NEVER BUY ONE AGAIN.
ASBURY AUTOMOTIVE, AND NISSAN ARE OUT OF MY LIST OF PEOPLE TO TRUST.
I simple lie, to get my signature, on a bill of sale HAD a simple solution, instead I get a "GET LOST" attitude.
I really like my 2018 NISSAN LEAF, will own it for many years, and go to a different dealer for service. And when it is time to change cars, hopefully there will be many makes of ALL ELECTRIC cars. The LEAF is great, the people who make them, and sell them, NOT SO MUCH.
And I am sure I will get a response from my post, that they will now help me make things right. It is a standard response to negative reviews posted against them. They could help you when you called, or when you drove back to ask for help, but they wait till you write a review of their horrendous treatment of you, and then want you to change your review. Read other reviews with their caring responses. ALL RESPONCES are way to late.
As the internet grows, dealers and corporations like this will go from a 1.4 billion dollar market cap to out of business. If a company employ lies to get the sale, the internet will get the word out. Make sure you review who you are dealing with.
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