My husband and I were standing at one of their sto...

My husband and I were standing at one of their stops for 1.5 hours waiting for a bus when there was supposed to be a bus every 30 mins. We made several calls to the number provided to us and finally they sent a van to pick us up. The driver noticed that the sign was an old sign by their company and told us that it is no longer an active stop. Apparently they had changed their route a year ago and he wasn't sure why the old sign was still there. That was why no bus came. When we told management about our experience the person was very rude. He simply offered us a bottle of water. When I didn't see any water and took a bottle of pop he yelled at me and said I could only have water. When I told him I didn't see any water available he said I had attitude and said we couldn't even have the water anymore. I was appalled!! This was the worst customer service I had ever received from any company. I would definitely not recommend this tour to anyone. Not only was the customer service horrible, half their buses don't have A/C.