Krude Che-Hao Lin

Review of Intercontinental Expo Shanghai...

A high-end hotel with a historical atmosphere, and...

A high-end hotel with a historical atmosphere, and excellent maintenance of housekeeping and equipment. However, the service is lack of empathy and the staff who have not kept up with consumer demand. These are the challenges this hotel facing.
They remember the right of members, but they don't understand. Lack of training for their lounge staff and room service.