Brian Watson

Review of Sheraton Vistana Villages

This place is huge. The rooms are very nice and la...

This place is huge. The rooms are very nice and large. They have a very nice pool area and a good bar. I was not however impressed by the service we recieved. We tried to check in around 3:30 and our room was not ready. We decided to wait at the pool figuring our room would be ready at 4. When we went to the concierge to get our parking pass we got a sales pitch that was pretty agresive. Then the pool was closed even tho we were told it would be open. At 4 we went back to the desk and our room was still not done. 4pm is the check in time, all rooms that are going to have people checking in to them should be finished by then. We were told we would have to change room type if we wanted to go to our room immediately so we did. When we got to our room we had trouble getting our luggage up to our room because housekeeping had large carts parked in all the hallways and tying up the elevator. Apparently they need more staff for the number of rooms they have at this resort. The next morning we got a phone call from the desk asking about the sales pitch again even tho we had already told them no the day before. It is a shame because this could be a really nice place.