William Hamlet

Review of inBlurbs

Though I will continue to use HBS for my current L...

Though I will continue to use HBS for my current LLC, I might not use them to form other LLCs. While their customer service is excellent, and professionalism I discovered a host of issues. If you know LLC formation, the needs of your LLC, and want the arrangement to be done professionally, it may be worth it to spend the money HBS offers. If you are new to the process, either call HBS first to find the right plan and options you'll need or go to a smaller company. A smaller company will not have the resources to answer your questions almost immediately, via phone or email, if you can wait, consider a smaller company with lower costs.

HBS is not an awful company, it seems designed for people with either a lot more money to put in to a very professional start-up package, or people relatively familiar with the process and want the professionalism HBS offers. I would use HBS in the future, when/if I have more money because I truly appreciate their professionalism and customer service but for my first LLC, and living on a budget, HBS wasn't the best for me.

In general, HBS helped get my company name, the EIN, seals, and other very basic documents. However, when I was deciding on the plan, I wanted several options which I did not find when I first researched each plan. The jargon used helped obfuscate options that were or were not available. Now I need to spend over 700$ more to get 2 options I wanted. I would have chosen the best plan (I got the 2nd best plan) if I understood what it had and what my plan lacked. Furthermore, I went back to the site to reevaluate what I did wrong and what the company may have not done to lead to my situation. Due to jargon (terminology not clear to a lay person), it was difficult to know which plan best suited me. I could have researched each unknown term but there were so many, that it would have been unreasonable to do that level of research.
I chose HBS for its reputation but if/when I have to create a new LLC, I don't know if Ill use HBS again. Firstly, their prices are higher than many other places which offer the same options. Secondly, some companies define business jargon, or avoid using it at all. Lastly, Im left with the feeling that Im stuck with them, at least for some years.

Here are three examples of options that were not made crystal clear for lay customers, completely false descriptions, and ways they prey on the lay customer.
a) Licensing a business in Delaware simply gives you a license in Delaware but if you are working from a different state, you need to register the business in that state. That option costs 429.00$ PER STATE.
b) Though you may technically use their address, and should if you aren't living in Delaware, until your business is registered in the state you actually do business. But don't expect them to forward your mail. Having 6 pieces of mail PER YEAR (except Dept of State documents, and possibly other government documents), costs 100$ (99.99$), which is egregiously high considering the cost and ease of forwarding/mailing mail to you. Having a "unlimited amount" of mail forwarded costs 300.00, bu the representative said "of course this is not completely unlimited." He did not know or could not say what the limit was but that is literally false advertising. When you pay the 300$ for unlimited mail forwarding it is NOT unlimited and worse yet, the amount of mail that breaches their limit is not disclosed to the customer.
c) The package descriptions sound very informative, though are not. One must read the details, which are not written in a language familiar to most people, and even 2 friends who have Delaware LLCs, found their descriptions of certain options obtuse and vague.