kyle dykstra

Review of CHI St. Luke's Health Memorial...

Pamela Oliver, the clerk at the emergency desk was...

Pamela Oliver, the clerk at the emergency desk was very rude, confrontational and obnoxious.
She would not give any (even calming) information to me about my girlfriend.
I asked why she couldn t advise me as to why she couldn t tell me anything, she just told me to sit down.
Even if this is protocol , I believe associates who deal with the public about family and loved ones should be trained in sensitivity to people s concerns or emotions.