Maddy Walsh

Review of Chicago Trolley and Double-Dec...

Terrible service and guides. First tour guide John...

Terrible service and guides. First tour guide John have misty information about Walgreens and various unimportant restaurants and little about the history. Second tour guide had an unbelievably loud PA system when sitting at the bottom deck, so much so we moved up the top so while it wasn't as loud it still cut out (you'd think a company which primary gave tours would have a working sound sustem). Finally waited 40 mins for a bus for the night tour eventually giving up only to see one coming and sprint to get it. After getting on the bus driver and guide took a 15 mins smoke break during which two other parties got off in frustration. When we too finally left and explained why they said that there were only 4 buses going (meant to be every 20 mins) and that we wouldn't have had enough time anyway before they ended. Seemed to be trying to get everyone off to end early. Awful experience will not be using the rest of our two day pass nor using this service if they have branches in other cities.