Booked a room for three adults in fact housed us i...

Booked a room for three adults in fact housed us in a completely standard room and suitable for a couple only, added a narrow and uncomfortable bed.
And the shrinking room was uncomfortable, and crowded to a severe degree.
Not suitable, and not respectful of a five-star hotel.

If they can not find a more spacious room,

At the very least you will be provided with a comfortable bed, or an available suite.
During the stay (three nights) at the hotel the bed linen was not changed, the beds were only made.
Really hard disappointment.
Download two stars ...