I recently utilized a merchant services provider t...

I recently utilized a merchant services provider through an association with a bookkeeping service. The experience was satisfactory in terms of providing essential payment processing solutions. However, I found the customer service to be somewhat lacking in terms of responsiveness and proactivity. The online interface was functional but could benefit from further streamlining for a smoother user experience. While the fees offered were competitive, I would have appreciated clearer communication regarding additional charges. Overall, the services provided were adequate for our business needs, but there is room for improvement in terms of customer support and transparency.