PLEASE, PLEASE DO NOT BOOK THIS HOTEL!!! It is sub...

PLEASE, PLEASE DO NOT BOOK THIS HOTEL!!! It is sub-par and is not worth your time or money. The staff itself is not all that welcoming or friendly especially bell hops. Once we checked into our hotel room, we explained that we were staying under two different reservations due to the fact that we were paying with points for a deluxe room and then upgrading to a suite payable by credit card for the following night for our 20th anniversary. They promised to make it a smooth transition given the situation. The next morning we called to check on room availability and they said the suite was not available and that the bell people would store the luggage and move to next room when ready. As we were leaving for the day, we stopped by to let them know we were leaving and to take care of the luggage. Then they started the whole check-in process again including ID check & credit card even after we informed that all it had been done for both rooms yesterday. They assured us they would give us a call when the room was ready. They never did, so we got tired of being gone and returned at 5pm to get room keys. We entered our room which was DOWNGRADED to just a room with ocean view. I was EXETREMELY UPSET!! When speaking to management, he admitted that they PURPOSELY DOWNGRADED us because they claim that it was a problem with our suite! They had no other availability for suites and said there was nothing they could do. They offered to take care of room charges and I told him that it wasn t the point. We paid and travelled to be here on our 20th and did not get what we paid for. Bottom line is that we are stuck in a room that is technically worse than the room we were in for our anniversary and there s nothing we can do about it. I WILL NEVER EVER EVER STAY AT THIS PROPERTY AGAIN, ITS FAR FROM FABULOUS AND IS FAR BELOW WHAT I WOULD CONSIDER A LUXURY PROPERTY!!!