Mary Lee Stets

Review of Vantage deluxe world travel

When my trip was cancelled due to Covid 19 in 2020...

When my trip was cancelled due to Covid 19 in 2020, I indicated a potential interest in booking that trip or another when travel restrictions were lifted. I was offered the option of receiving my deposit back but opted to leave it in place for future use. Then, in June, I received an email indicating I had arbitrarily been booked on a trip for 2022 accompanied by an invoice to be paid. I tried calling and, as directed opted to email instead since my trip wasn't due to depart within 60 days. I sent 2-3 emails and 3 messages through My Portfolio on their website to "Customer Service" with no response although they continue to say that responses will be received within 48 hours. Also, the Chat option was not available on their website although that was the recommended path. I have since been informed that the Chat icon does not appear on the webpage if there are no Chat agents available. I have, however, received several marketing emails from them during since I started trying to contact them and they continue to recommend Chat. I guess you have to keep their web page open and continue to refresh it and hope to catch someone who is available!?! So, today I sat on hold for 2+ hours to speak with a representative. I requested that they cancel my reservation now, and due to concerns about lack of customer service and hesitation to book a trip with this company, I would like my deposit returned and was told that deposits are non-refundable whereas I was told that it was refundable since the cancellation was due to Covid. Now having been lied to and with the lack of customer service, I hesitate to travel with Vantage and cannot recommend them to others. I'll have to decide if I have to reluctantly and with serious trepidation book a trip with them or eat $2300+.