Customers First

Review of Jewish Community of Louisville

Facility used to offer better service and had clea...

Facility used to offer better service and had cleaner facilities.
The Major Issue is with communication and listening to members!
Definitely not user friendly .
Policies are not followed routinely and when a issue is presented it s rarely followed up on!

Cleaning is subpar and presents dangerous floors and unsanitary men s locker room areas and hot tubs !

Between broken equipment , stolen equipment , or lack of listening to suggestions this place lacks a desire to hear what guests say and attempt to correct!

Facility could be much better and continues to raise in cost but service continues to decline !

The price has become steeper yearly and is now higher than many competitors!
Building a new building without having a plan in place to address client concerns will not fix the problem.
Customer service is lacking and the one caring staff is leaving .