We were waiting on a line in the street to return ...

We were waiting on a line in the street to return some items for more than 2 hours before giving up. There were other really long lines to get furniture or accessories. The complain is not about the amount of time in line, or people waiting, is about how horrible the situation was managed. Zero information about the waiting time, they were also letting people go up from the car park, with no apparent priority share between them and the people waiting in the street.