M zaba does not show in transactions, ie overview ...

M zaba does not show in transactions, ie overview of transactions, income, ie payment via Master Card, but only expenditure. the same should be seen on the monthly notice, but not seen. I'm waiting for a banker to call and offer a new explanation :( Yes, is my money gone?
Additionally, to increase the limit per card you must come to the branch, submit a written request and wait 10 days for approval. The frog stopped in space and time. Digitization? Virtual branch?