Gerald Palmer

Review of Lake Norman Chrysler Jeep Dodg...

I visited Lake Norman Chrysler Jeep Dodge for the ...

I visited Lake Norman Chrysler Jeep Dodge for the first time in January 2014. I was in the process of evaluating four small SUV models (CRV, RAV4, Forester and Cherokee). I had just driven the CRV and the Jeep was my next test. I was very impressed with the appearance of the dealer showroom and the service waiting area. When I entered I was greeted by Willie Brown, and my experience just got better after spending some time with him. We walked the lot to look at colors and options from a large inventory of Cherokees. He let me drive a 4 cylinder Cherokee Latitude and he clearly described its options and capabilities as we drove. No pressure to buy, just great personal customer service during my visit. The 4 cylinder had a lot of pep and I was impressed. I told Willie that I was headed to test drive a RAV4 and Subaru and would let him know my final decision.
After driving all four, the Cherokee definitely had a better road feel, lower road noise and the interior finish was much nicer. Needless to say the new design of the Cherokee does not look like the other 25 small SUV's on the road which all seem to look the same to me. I called Willie about a week later and made an appointment to bring my wife by to see and drive the Cherokee. The temperature was 15 degrees when we arrived and Willie had two Cherokee's warming up. We first drove the 4 cylinder Latitude and my wife was impressed. I had told Willie that I wanted the Limited trim level, so we sat in the second "warm" Cherokee Limited to review the trim finish and the upgraded options. Willie spent at least 20 to 25 minutes going over the options, especially the uConnect communications system. We were about to get out of the Jeep when he asked if I wanted to drive the Jeep with its 6 cylinder engine. I did and after about a 2 mile drive, I said I wanted the 6 cylinder! The 4 cylinder performed well, but the 6 cylinder made a great impression on us and we drive in the NC mountains a lot.
I had a TrueCar price certificate with me which the dealership bettered by several dollars with no haggling. I ordered a Cherokee with the colors and options we wanted. Our buying experience was terrific and would recommend Lake Norman Chrysler Jeep Dodge to anyone interested in purchasing a Chrysler Jeep vehicle. Be sure to ask for Willie Brown! I will update this when we get our new Jeep.