Jordan Nolan

Review of The Asbury Group

Called here in response to an issue I had with one...

Called here in response to an issue I had with one of their dealerships. Called in EIGHT times to speak with someone during normal business hours. No once was the phone answered. After the EIGHTH time, the General Manager from the dealership called and asked why I kept calling corporate. Customer Service on par with what I expect from the dealership repairs.... Came in for a broken rocker arm and pushrod in my 2013 Corvette. Dealer called and accused me of running it low on oil causing the issue. I went up the SAME day they called to verify their accusation and what do you know, the dipstick proved otherwise. I spoke with the service manager who changed the subject rather quickly about the LOW OIL ACCUSATION. Dealer made their "repair" by replacing the two failed components and sent me on my way. Pictures attached show METAL EVERYWHERE throughout the VALVE COVERS, ROCKER ARMS, VALVE SPRINGS, AND CYLINDER HEADS. When I asked them if they did an oil change, I was told I had to request it. WHO IN THEIR RIGHT MIND WOULD NOT CHANGE THE OIL AFTER HAVING ALL THIS METAL IN THE ENGINE? Drive the vehicle 30 mins to my residence and it starts misfiring and throwing "Service XYZ" on the Dash. It was brought back to the dealership the following day and I specifically stated that the lifters are noisy AGAIN. Wonder what it could be, perhaps all the metal left in the engine from previous repairs..

9,000 miles ago they had to replace the CAMSHAFT AND ALL THE LIFTERS, due to one failing and eating the CAMSHAFT UP. When I questioned what they would do about the metal in the engine, I was told "We do this to hundreds of vehicles and have no issues"....

My advice, replace the engine before it completely blows up and causing a bigger issue.