FiLi-FaLa

Review of Shangri-La Singapore Hotel

First impression of the hotel is great: the staff ...

First impression of the hotel is great: the staff (especially front desk) were immaculately groomed and articulate with appropriate measure of tact and attentiveness; attention to details, finesse and follow-through were also on-point; the decor were very tastefully done; the landscaping was amazing; have enough facilities to keep the kids occupied.

Overall, it came across as a classy and classic establishment, very well run by a competent management.

However, as in everything in life, nothing can be too perfect. Areas to improve: the bath tub hose was leaky and I almost scald myself with hot water. The complimentary nespresso pods were all decaffeinated, instead of the usual offering according to the picture provided. The food at The Waterfall was also underwhelming.

Despite these minor hiccups, we would still strongly recommend the hotel for any family looking for a fun-filled stay and taken care of by competent and passionate staff.