Sarah Leclercq

Review of Sun Toyota

This establishment takes advantage of senior citiz...

This establishment takes advantage of senior citizens! They saw my grandparents coming from a mile away. They added every "extra" possible onto the loan. When my husband and I called to speak to Ed Welch (Loan Manager) he was never available and never returned our calls. After weeks of waiting and additional attempts to contact him we finally received the cancellation form. When I called to ask questions as to which plan was which I was met with a rude and abrasive gentleman. His response to my question was "are you trying to lower your monthly payments?" and then proceeded to tell me "cancelling won't lower them, it will only take money off of the principle of the loan." This is perfectly fine, we just want the unnecessary add ons gone! The vehicle itself is wonderful, but the experience of purchasing the vehicle from Sun Toyota has been nothing short of awful!