Dmitriy Kovalenko

Review of The Asbury Group

ATTENTION DEALERS, DO NOT DO BUSINESS WITH THIS DE...

ATTENTION DEALERS, DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!

It's a long read, but I promise it's worth it.

On 10/17/2018 we purchased a 2012 Bmw X5 via Manheim auto auction that was sold by Nalley Nissan of Atlanta.
Upon delivery we realized that the car had an engine knock. Before jumping to any conclusions, I took the car to a local mechanic who confirmed rod knock and this car would need a new engine.

Prior to purchasing the vehicle I looked over the condition report which stated runs and drives, minor little issues nothing out of the ordinary for a used car. I wanted to get reassurance, so on 10/17 before buying the car I called the Nissan store and asked to speak to the person who does the wholesaling. I was transferred over to a gentleman (I'm guessing it was the used car manager, unfortunately I dont remember his name). I simply asked about the car, are there any issues any weird noises, how does it shift, etc he confirmed that there were no issues with the car, he had personally driven it for a few blocks and didn't notice anything out of the ordinary. I asked why the vehicle was listed at the auction, his response was that they simply dont retail cars like these therefore it is up on the auction (that is normal in our business, being they are a Nissan dealer). So I went ahead and pulled the trigger and bought this car all the way from Portland Oregon. Boy was this a big mistake.

Here is where it gets interesting. I did some hw via carfax, and saw that Nalley Nissan had this vehicle in for service shortly before they sold it to me. I called the service department and posed as a regular buyer who bought this car and wanted some service history. The service advisor who will remain un named, pulled up the service history and told me that Nalley Nissan was the customer (meaning it was their car) and the vehicle was in due to excessive engine noise. The notes said something to the tune of
Vehicle loud noise
Replace battery
Engine loud
Check and advise
So what does this tell me, they obviously knew it had a bad engine.

I reached out to Jerry the GM of the Nissan store. He got back to me and pretty much told me to take a hike.
His excuse was that they are not obligated to indicate engine knock when selling a vehicle as is on the auction. Sure okay.... but why not do the ethical thing and tell your buyer that hes buying a car with a bad engine. Why deliberately lie to me when I call the store and ask about the car, you guys say that its fine, when you obviously know it has a knocking engine. These are not false claims I'm making up, everything is on paper in the service history.

I even went one step further and reached out to Jason, the general managers boss. He promised to get back to me but never did. At this point its obvious they are just trying to bury this whole ordeal.

They knew the car had an engine knock, they sent it to the auction. They dont indicate the engine knock, the auction doesnt indicate the engine knock and when I call and ask about the car they reassure me it's fine, only for me to find out it was a complete lie. At the very least they could have put the car in the TRA lane where wrecked cars or cars with mechanical issues sell. But no, they stuck it in there with the rest of the vehicles that they sell hoping to get someone to bite.

In our industry we call this sketchy business there for I can never recommend this dealer. Completely unethical business practices, ripping off unsuspecting buyers, lying to out of state buyers and falling back on "sorry sold as is". This is not how I do business, I don't rip other dealers off. We're are all in this for one common goal, earn a living the honest and true way. These guys showed me that they are not about that. They are complete crooks.
I am stuck with a car Im 10,500 into at this moment. It needs a 7k used engine + labor and I can only retail it for 13. Unfortunately this is a big hit for a small business. You best believe I will never make another transaction with Nalley Nissan or Asbury automotive group.

Dmitriy
Northwest Motors LLC