Jarek Jermier

Review of Russels Heating and Cooling

A/C didn't work when starting up this spring. Han...

A/C didn't work when starting up this spring. Handler was new 2 years ago. Rocco came out, and explained that the handler and condenser (outside unit) were not compatible (due to different refrigerant). Quoted 4k for a new condenser. A simple Google search turned up that an expansion valve makes units compatible. This was installed on our unit. A different technician swapped out the faulty fan motor for $350 and now the system works great. The impression we got was that Rocco was here more to sell a new system than give an honest repair estimate...

I worry for the other customers that aren't as resourceful and more trusting than I am... spending thousands of dollars replacing a perfectly good system.