John Cadena

Review of Triodos Bank

Very satisfied with their customer service as a no...

Very satisfied with their customer service as a non-dutch expat. I have been comparing them to ASN Bank and found Triodos customer support to be far friendlier. While neither bank offers English documentation, Triodos customer service worked with me through phone and facebook to satisfy me thoroughly, answering many questions, even transferring me to people with strong English language. There support group is so intimate with one another that that their facebook team messaged me glad to hear I was helped by the phone operators. ASN Bank never offered me such help and instead quickly concluded that it is not in my best interest to bank with them because of the language barrier. I beleive Triodos wants to be involved with internationals as referenced by their greater overall European presence, while ASN cares for Dutch integrity; and there is nothing wrong with that.